In the last few weeks, things have drastically changed for restaurants across the country, including the restaurants we have the pleasure of serving every day. Our goal is to be there for you as you navigate these times of uncertainty.
There are several features in your eHungry platform that allows you to adjust the way you do business to meet the new social distancing requirements.
Create Custom Order Types
Pickup, Dine-in, and Delivery have all been options on the platform. You can also create Curbside and No-contact Delivery options, as well as custom fields. Data like the customer’s make and model of their car or where they want food left can all be added to make the process easy for your customer and employees.
This setting can be found under the Restaurant Manager link > Custom Order Types (at the bottom of the page). Or simply email our team and let us know what order type option(s) you’d like setup.
Simple Online Payments
eHungry now integrates with 70+ payment gateways including Authorize.Net, FirstData, Heartland, Square, WorldPay, and many more. This means customers can pay you online with a credit card and it will go directly through your existing merchant account.
To see the full list of payment gateways, visit: https://www.ehungry.com/payment-processing
Note: Even if you don’t see your current credit card processor on this list, they likely work with one of these gateways. For example, TSYS uses Transfirst or Bank of America uses Authorize.Net. Simply call your merchant account rep and ask which gateways they support. (And if for some reason it’s not on the list, you can always sign up with an online payment provider such as PayPal or Stripe.com as a quick way to take credit cards online.)
To activate your payment processor, go to the Restaurant Manager link at the top > Payment Processors and select the appropriate gateway from the list.
Email Updates
If you would like to email your online ordering customers to update them about news or changes at your restaurant, you can go to Reports at the top > My Customers, select a date range of how far back you want to grab your customer list from, and click the View Report button. Finally, click the green “Export to Excel” button. You can then take all of your customer email addresses from the spreadsheet and drop them into an email program or email marketing service.
Reminder: If you send out the email yourself, be sure to put all of the email addresses into the “bcc” field so they are hidden.
Change or Update Hours
If you need to set in closed days/time or temporary (holiday) hours, please let us know or follow the instructions here: http://support.ehungry.com/en/articles/448537-how-can-i-set-holiday-hours-or-close-my-store-for-the-day
We have also updated the hours functionality to support date ranges as well as repeating days to make it easier to set.
Please let us know if we can be of any assistance at any time. If you need us to make updates to your menu or add alerts to your ordering site to inform your customers about changes, just email support@ehungry.com and we’ll take care of it.